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eCommerce - Terms of Use

eCommerce - Terms of Use main image eCommerce - Terms of Use image

As a valued member of the Milford community, it’s important to us that you know what you’re agreeing to. There are some conditions we would like you to be aware of, and by accessing you are agreeing to these conditions:


The website (the “Site”) is an automotive shopping website where you can browse, select and order parts advertised from/by Milford.

You agree to receive communications from us and from our third party service providers and you agree to accept "cookies" and other similar devices used by this Site to perform our services. You also agree that we may call or email you about any incomplete or unconfirmed enquiry you make through our Website. Further information on use of data can be found in our Privacy Policy.


Milford has taken every care to ensure that the information posted on the Site is accurate and up to date at the time of publishing. We shall not be responsible for any detriment incurred by reliance you place on this Site or its contents. However, Milford will endeavour to correct any inaccuracies once Milford becomes aware of them. 

Illustrations and photos contained on the Site are sample representations of the products advertised, and variations may occur from time to time. 

Milford may alter the Goods it supplies including any application data, specifications, instructions or design relating to the Goods at any time without notice.  If any such change is made, Milford shall not be obliged to provide prior notice or make such changes to any of the Goods for which a purchase confirmation has been provided.


Milford has the right to change or discontinue any features of this Site including materials, hours of availability, product information and may also impose limits on certain features and services or restrict your access to parts of or the entire Site without notice or liability. 


Prices displayed on the Site represent the full price in Australian dollars (AUD), for the product itself but does not include postage/delivery charges which will depend on the destination. As we always seek to provide our customers the most competitive prices, we reserve the right to change prices displayed for products on the Site at any time. 


This Site contains registered Patents and Designs, copyright material, registered and non-registered trademarks that are protected by law and are the property of Milford and various third parties (“intellectual property rights”). You must not use our material and any of the marks or trademarks appearing on the Site or our name or the names without our prior written consent. 


You agree to provide a true, complete and accurate email address, delivery address(s), billing address(s) and telephone number and to keep these details up to date. Incorrect information provided could lead to a delay in delivering your product(s) or non delivery of your products. 


All quoted delivery or consignment dates are estimates only.  Milford is not obliged to meet such dates and will not be liable to you by reason of delays caused by any reason whatsoever.

Delivery of the Goods occurs when the Goods are placed at your (including your nominee’s or agent’s) disposal at Milford’s premises.

Milford may deliver the Goods by instalments (where in Milford’s opinion this is reasonable to do so) and issue interim picking slips to you.


You may claim the right to reject any Goods which are wrongly supplied or oversupplied by notifying Milford of the claim within seven days of receipt of those Goods.  Milford may dispute any such claim.

Goods may only be returned for credit if all of the following are complied with:

  • The Goods are returned to Milford’s premises by prior arrangement and with Milford’s written approval within seven days of delivery, at no cost to Milford, unless delivered as the result of an administrative error by Milford, in which case Milford will bear the cost of return.
  • The Goods are accompanied by the original picking slip and/or invoice for the Goods and notice of the Milford customer return for credit approval number and the reason for return.
  • The Goods are returned in an unsoiled, undamaged and resaleable condition, in their original packing.
  • A restocking fee of 15% is applicable at Milford’s discretion.


Milford shall not be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, any kind of commercial  or economic loss, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the agreement or the sale of any products or services by Milford or the use thereof whether or not such damages are based on tort, warranty, contract or any other legal theory – even if Milford has been advised, or is aware, of the possibility of such damages.

Any Buyer’s claim for damages must be brought to the notice of Milford by the Buyer within ninety (90) days of the date of the event giving rise to any such claim. The limitations and exclusions set forth above in this Limitation and Liability Section shall apply only to the extent permitted by applicable mandatory law.